The delivery of the goods is at the expense and risk of the customer from the factory in Fellbach, unless the customer is a consumer.
For orders within Germany which are connected to an on-site training shipping is without charge. For shipments abroad, the actual shipping costs are generally calculated.
On subsequent deliveries shipping is without charge. Missing packages or damage during transit are objectionable by the customer within 24 hours at the post office or carrier. This also applies to damages despite proper packaging. Only in cases where the transcript created compensation is given.